NYCMode our customers. We show our appreciation by offering FREE Shipping & Returns. No hassle! No questions asked! We top that with no order minimums!
Every NYCMode customer, within the 48 contiguous states, receives FREE shipping. No minimums and each order is typically shipped within 1 business day. Free domestic shipping excludes Alaska & Hawaii, P.O. Box or APO/FPO/DPO and International orders. All free shipments are sent by ground shipping and are shipped via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service (USPS).
For shipments to Alaska & Hawaii, P.O. Box or APO/FPO/DPO, you will receive a calculated shipping rate during checkout.
Expedited, Second Day and Overnight services are also available during checkout. Guaranteed service rates are calculated during checkout.
At the time NYCMode is not able to offer International shipping because of the Covid-19 pandemic. We hope this will change in the future. Please stay safe!
Canada is considered an International Order.
Easy and hassle free. No questions asked. FREE return shipping for customers within the 48 contiguous states. Simply login to My Account, click the returns button, provide your order number, print the prepaid return label and drop off the box at your USPS post office. For all other returns, contact us so we can arrange your return shipping instructions.
Returns must be new, unworn, still contains the original tags, and in the original packaging. Any associated fees (e.g. duties and taxes) and shipping costs (e.g. expedited or international shipping fees) will be deducted from your refund. All shoes are doubled boxed with no tape or markings on the manufacturers box.
Restocking fees may be applied when any item(s) is returned. Restocking fee can be up to 25% of the item(s) price.
Contact us and indicate the model and size you desire. Make sure the original product is new, unworn, still contains the original tags, and in the original packaging. For customers within the 48 contiguous states, we will provide a free prepaid return label and ship your new order out for free. For all other exchanges, including Alaska & Hawaii, P.O. Box or APO/FPO/DPO and International orders, contact us so we can arrange your exchange shipping instructions.
NYCMode only carries authentic merchandise and purchased directly from the designer, brand owner or one of our verified & authorized resellers. Every order is hand inspected for the best quality assurance. Since we stand behind the authenticity of all our merchandise, we offer a 100% money back guarantee, no hassle, no questions asked.
I never received my package
NYCMode stands behind every order. First, check your email or login to My Account for the tracking information. Check the carrier's website for your estimated delivery date or exceptions (e.g. weather related, address issue, no one at home). You might want to also check with family members, neighbors, co-workers, a building manager, or others who may have accepted your package. Carriers might have placed your order somewhere near your door, out of plain view, take a look around. Stil can't find your order, don't hesitate to contact us, we are here to assist!